What am I doing wrong here Home-connect???

I am not sure if I might be missing something, kinda feel like a jilted ex. But I can not get anyone to assist me at Home-connect. We recently moved (within the same complex) home-connect said I had to cancel my existing contract and apply for a new one. I have since moved. Done as instructed but to date no one has been in contact with me. Like a stalker I call.. And when I do phone after holding on for more than 30 minutes I get told they wl get someone to phone me back. But no one does. What do I do? Wait forever? The complex has Fibre installed. Why Home-connect... Why are you treating me this way? Should I take the hint and find a different provider?