What A WOW! Excellence Personified!

Now this is what I call service! Absolutely brilliant! From the beginning Home-Connect has been nothing but prompt and polite and delivers on service and their promises unlike anything I have experienced before in their field. When I was looking for an ISP to work with for my Vumatel fibre line, Home-Connect was rated 3rd out of all ISPs on Hellopeter. For all I care, they should be rated Number 1. Online application for their services is seamless unlike many ISPs I have worked with. They ask all the right questions and quickly establish what's needed. I app**** very early on a Sunday morning before the sun was up. As the sun was rising I was already receiving communications from their operations team and in fact they had already tried to activate the fibre line through Vumatel! Vumatel tried to call me on Sunday mid morning but missed me. I sent Home-Connect a message and they promptly called me back to let me know that Vumatel had tried to activate my line but hadn't succeeded so they suspected my fibre box was off. It had been off with load shedding and I had also been testing something. I quickly switched it on. I was quietly thinking to myself that at this pace I would be up and running by Monday after having first app**** on Sunday. Unfortunately Vumatel was still unable to activate the line. By Tuesday, Vumatel gave me a call to send installation technicians to check my existing installation. They suspected that my fibre box was faulty. The Vumatel technicians arrived early for an appointment the same day and changed the fibre box. Line activation was still not possible. They eventually noticed my fibre line had snapped outside and wasn't connected to the main Vumatel network. Unfortunately Vumatel dropped the ball a bit with the splicing team they used. The line installation team was just superb. After a bit of miscommunication and built up frustration on my side, I complained to Home-Connect on 5 December (a week later) in the morning that installation progress was slow and communication was lacking. Literally within minutes I heard a hoot at my gate. The Vumatel line installation team had returned. They discussed a plan with me and said they'd be using a different splicing team. After a few hours of re-engineering my line, everything was up and running and the Vumatel teams left with smiles all round. 25 minutes later, emails were popping in from Home-Connect that my line was active. Not long after that and after clearing up with Home-Connect that I had my own router, they sent me the PPPoE login details to get connected. I used them and everything was running smoothly and as expected. What a joy to have a 100Mbps symmetric fibre line. No issues since and I never expect any and where any mighty occur I know that Home-Connect will deal with these promptly. What a WOW! Home-Connect personifies excellence. Something that is sorely lacking in this service industry. I recommend them whole heartedly and wish I could award them 10 stars! Simply brilliant!