What a Disappointment!

I am so disappointed with Home-connect!! I put in an application for my new property and I explicitly told them I need to get connected. I explained to the consultant that I know open serve is the main provider in our complex but I don't think the new property is connected. Next thing I know, on the 25th of July I receive a router and an SMS that billing will now commence on my account. I immediately called the call centre to try and understand why they would start billing me when Open serve has not even connected me yet??

I have spoken to 2 consultants since (Brittney and Katlego) who told me they will escalate the matter and that they will call me back with an update. I'm still waiting for both of them to get back to me.

It gets worse.. I have now just received an invoice for the full amount which is apparently due on the 1st of August. All this before I've even used their services.

Please sort this issue out asap or send someone to come collect your router so I can find another service provider! This whole issue is causing a huge inconvenient, as a previous customer, I really expected much better from you guys.