TM
Tebogo M
1 reviews | Active since Jan 2014
05 Feb 2024, 20:55
Well THANDEKA REF :5...
Well THANDEKA *** is very professional and assisted me effectively.. all thanks to her my query seem to be resolved. However Balwin fibre is a ****ty service provider. They are very unprofessional and don’t care about customers service., so their partnership makes homeconnect seem as if they are not effective in their work., But all thanks to THANDEKA *** , for her time and patience in assisting me in resolving my issue.
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Home-Connect's replyOfficial
06 Feb 2024, 07:22Dear valued customer, Thank you for reaching out to us and sharing your feedback. We appreciate your kind words about Thandeka, our customer service representative. We strive to provide professional and effective assistance to all our customers, and we are glad that Thandeka was able to resolve your query. We apologize for any inconvenience caused. We will make sure to address this issue internally and work towards improving our service. Once again, we sincerely thank you for your patience and understanding. If you have any further questions or concerns, please do not hesitate to reach out to us. Best regards home-Connect Customer Service
Best regards,
Home-Connect's reply06 Feb 2024, 07:22
Official
Dear valued customer, Thank you for reaching out to us and sharing your feedback. We appreciate your kind words about Thandeka, our customer service representative. We strive to provide professional and effective assistance to all our customers, and we are glad that Thandeka was able to resolve your query. We apologize for any inconvenience caused. We will make sure to address this issue internally and work towards improving our service. Once again, we sincerely thank you for your patience and understanding. If you have any further questions or concerns, please do not hesitate to reach out to us. Best regards home-Connect Customer Service
Best regards,