LF
Lindiwe F
1 reviews | Active since Jul 2023
06 Oct 2023, 21:51
Well, I spoke to a g...
Well, I spoke to a guy named Richard, who helped however I was still not happy about the service because there is a huge delay in the response.. All I want is for someone to come and fix my poll outside because the wind was so strong yesturday it caused a disruption and I can't not have internet when it's weekend, not forgetting I am working from home.
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Home-Connect's replyOfficial
07 Oct 2023, 08:25Dear Lindiwe,Thank you for reaching out to us and sharing your concerns about the delay in our response. I apologize for any inconvenience this may have caused you.I completely understand the importance of having a stable internet connection, especially when working from home. I can assure you that we prioritize resolving such issues as quickly as possible.To assist you further, I kindly request some additional information. Could you please provide me with your account number or the registered phone number associated with your Home-Connect service? This will help me locate your account and schedule a technician to come and fix the issue with your pole.Once I have this information, I will personally ensure that a technician is dispatched to your location at the earliest possible time to address the disruption caused by the strong winds.Thank you for your patience and understanding. I look forward to your response.Best regards,CleopatraHome-Connect Customer Service Advisor
Home-Connect's reply07 Oct 2023, 08:25
Official
Dear Lindiwe,Thank you for reaching out to us and sharing your concerns about the delay in our response. I apologize for any inconvenience this may have caused you.I completely understand the importance of having a stable internet connection, especially when working from home. I can assure you that we prioritize resolving such issues as quickly as possible.To assist you further, I kindly request some additional information. Could you please provide me with your account number or the registered phone number associated with your Home-Connect service? This will help me locate your account and schedule a technician to come and fix the issue with your pole.Once I have this information, I will personally ensure that a technician is dispatched to your location at the earliest possible time to address the disruption caused by the strong winds.Thank you for your patience and understanding. I look forward to your response.Best regards,CleopatraHome-Connect Customer Service Advisor