Watch out for these *******, they'll happily take your money even though they are in the wrong.

Watch out for these *******, they'll happily take your money even though they are in the wrong. I got in touch with them to query the moving of my fibre on 18 November 2020 on their website via the online chat. They assured me someone would get in touch with me in 2 days time. Obviously nothing happened and they didn't get in touch. I then logged a call myself on 3 December which still wasn't attended to up until 10 December. I then phoned in to get some sort of response from them. they then said that i only logged a call and they will not cancel my contract at the end of December. they will only cancel it at the end of Jan. So now due to their incompetence i have to pay for fibre that I cannot use because i have moved out of the property. I tried to reason with them however they refused.