Wasting my money to no end...

I have been with this company since I moved into my new home and their service has been absolutely poor since day one. I kept on having to call after them to find out why my WIFI does not work.

After many many calls and money spent on chasing down a constant recurring problem, they told me that my VPN keeps on deleting every time it goes off and no one knows why. Their staff is for the most part friendly but also limited in responses as it equates tp speaking to a BOT at time times.

Eventually, your wifi goes on on their side and no one bothers to call and tell you, "ey, your connection is restored"... no one bothers and no one gives you reason as into why either. With working from home being absolutely imperative these days, it sucks that you have to sit without a connection for sometimes two days with no one giving you a solid reason nor even some way forward. All they say is sorry, I dont know what to tell you... who does?

I pay them nearly R1k and they make as though they are doing me a favor? ****** that.

I will take my business elsewhere. I gave it a two star because their staff is friendly but under-skilled in customer service and support and contingency plans other than I am sorry... Im throwing my money down the drain here... but wont do it anymore