MM
Mark M

1 reviews | Active since Feb 2021

06 Feb 2021, 13:07

Want to lose money, go HOME CONNECT

Since the start we had problems with this company... my wife is working from home,giving english classes to Chinese people. First they tell us to upgrade then we won't have problems .. so guess what I upgrade... stupid me... Now 2nd weekend in a row I dont have wifi.. they just tell you its frog foot I pay home connect. I am a client of home connect not frogfoot... who is refunding is for the days we dont have wifi. Who is refunding the money lost... they just take and tell you it's not on their side.. every weekend

???

And then your Facebook page, who ever is behind that blocking me , and I cant send messages, , because I tell the people what's going on ? Trying to hide and ***** from more people... Managers cant do anything... I have lost so far my rent money for this month... but they will take money again and do the same stuff over .. stay away from this place. . All they say is we will phone or sort it out but nothing happens. . My wife recieved her 3rd and final warning just now... If she loses her job? Can I sue home connect??? The thing is I have 2 other house one in CapeTown and one in Bloem with students in , there I am with MWeb and not a single problem... looks like I am making my move back And will go further with this... to make it worse my wife is 6 months pregnant stressing about her job... thanks home connect... thank you... I will se how I can take this matter further with my attorney. Great job guys haha

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Replies (1)
Home-Connect
Home-Connect's reply08 Feb 2021, 08:40
Official
Good day Mark,  
We are sorry to hear that you are having an unpleasant experience with Home-Connect.  We will escalate the matter and the senior in the support department will be in touch with you to rectify the matter.