Want my refund.

On the 28 of December 2022 i registered for fibre from Home-Connect via whatsapp. They gave me a link to follow for payment then i made all the payments via that link they gave me on whatsaap. On the 28 of January 2023 at 12am my internet was off. I tried to reach them via whatsapp no answer coz was asking for banking details. Ive tried until the 2pm the whatsaap was off coz no one to help. Mind you internet is everything this day no tv, no internet. Sunday i tried to get hold of them via whatsapp the was no one to help. Then i went to my bank app ho through the payment that i did, i manage to get the banking details from the previous payment i made the payment on the 29th of January 2023.Monday i left for work the was no internet, afternoon manage to send the massage from the whatsaap asking for help coz i made the payment. One of the ladies there told me that the was no payment was made i sent them the proof of payment. The lady that was helping me asked me to do another payment coz that one i paid at that link was expired so the money went to payfast the lady ask me to pay then send the proof of payment the going to send it to pay fast for refund. After 3 days i called them and ask fir a feedback they told me i must phone payfast and ask for refund they gave me the numbers i called payfast told me that they dont work with the buyer the wirk with the manufacturer so home connect must send the proof of payment to them tjen they will refund. From Home-Connect no one was willing to help up until one ladytold me that she will help me its been a week now im trying to get hold of the lady no avail. Im so disappointed 😥 with their service coz its their fault the supposed to send us theirs banking accounts.