Waiting for ISP to activate line

I have had a good experience before with Home-Connect, thus is why I went with them again. I app**** for fiber to home, and my ONT has been activated by Vuma a week ago. I have yet to receive PPPoE details for me to be able to use internet at home. I work from home and I am unable to do so. Every time I call the call center, they give me the same answer. That the PPPoE has not been generated and that it is with the Opps team. I have asked the Opps team to call me, to explain why it is taking so long, but no one is calling or explaining to me what is happening. They initially gave me a time line of 24 to 72 hours, and we are well beyond that. I am at the point where I want to use a different ISP as I am fed up with not having a connection at home!