Waiting 4 weeks with no internet.

I was initially impressed with Home-Connect but this past couple of weeks weren't satisfactory to say the least.

I app**** for Fiber on Wednesday 19 February and by Saturday 22 February Vumatel's technician came and activated my line. I was super chuffed, (this explains the two stars and not one) just to find out the technician activated the previous line and not my home-connect account. On Tuesday 25 February the previous tenants line was canceled and I am still sitting WITH NO INTERNET.

Everything went fine until Vuma said they need to do a new line installation (who knows why), but it has been more than two weeks now and I call them everyday just to hear "it has been escalated and that department needs to phone me" or "they will make a note of it". Perhaps the problem is with Vumatel, but I don't care, that's why I have an ISP.