Vumatel outage affecting Home Connect only?

Yesterday afternoon (6 Feb 2023), around 13:20, the fibre connection went offline. We are still offline, nearly 24 hours later. I immediately phoned Home Connect to ask what had happened. They responded that Vumatel has an outage.

However, I have friends and family members whose lines are provided by Vumatel but by a different ISP in the area and are unaffected. Home-Connect is telling their clients that it's a Vumatel outage affecting Johannesburg, North West and Pretoria. However, that doesn't seem to be the case.

How does someone who lives 4km from me have internet on the Vumatel network, but I don't? Home Connect, there's no need to lie.

Furthermore, when you use the App, it has no notifications or messages. So when you phone them, they don't know what's going on. When you message the Whatsapp number, you get no response.

Home Connect seems to be the only ISP affected by the "Vumatel" network outage but won't tell its customers why or how long this will carry on.

Every time there's an outage, we, as the clients, have to contact and plead with Home Connect for updates when they have all these Social Media platforms to inform their clients, yet they don't utilise them.

Ratings: Network Speed: Good Service delivery: Pathetic Enquiries: Pathetic Support: Pathetic Communications: Pathetic

I understand network outages can take a few hours to restore, but at least have the decency to update your customers on what's happening and why it's taking so long.