KM
Kutloano M
1 reviews | Active since Apr 2021
06 Apr 2021, 11:38
Vuma Reach and Home connect do not know what they are doing.
i have had the worst experience with home connect and Vuma reach, just inadequate service, no one helps you. There is a disconnect with all of them, I have been waiting since the 26th of March for an installation date for my fibre and no one seems to want to assist me. I have been going back and forth with the ISP, fibre provider and installation. Im beyond upset at the lack of urgency as a paying customer. Worst service by far.
Helpful (0)
Replies (5)0
Replies (5)
Home-Connect's replyOfficial
06 Apr 2021, 12:25Good day Kutloano, We apologize for that. A consultant will contact you to assist further.
Home-Connect's reply06 Apr 2021, 12:25
Official
Good day Kutloano, We apologize for that. A consultant will contact you to assist further.
KM
Kutloano M's updateReviewer Update
06 Apr 2021, 12:36Someone called and dropped the line. I am waiting for a call.
KM
Kutloano M's update06 Apr 2021, 12:36
Reviewer Update
Someone called and dropped the line. I am waiting for a call.
Home-Connect's replyOfficial
06 Apr 2021, 12:55We believe a consultant has contacted you to assist .
Home-Connect's reply06 Apr 2021, 12:55
Official
We believe a consultant has contacted you to assist .
KM
Kutloano M's updateReviewer Update
06 Apr 2021, 12:57Yes a consultant has contacted me. I will await further response from them.
KM
Kutloano M's update06 Apr 2021, 12:57
Reviewer Update
Yes a consultant has contacted me. I will await further response from them.
KM
Kutloano M's updateReviewer Update
07 Apr 2021, 15:42I am still waiting for some kind of resolution, I have resorted to canceling this service but as I expected they are giving me a run around. If I could I would give Home connect -000000 stars I’m beyond upset at the customer Service, everyone has some story about the cancellation and no one gets back to you with any information I’m left on the dark and to this day Vumatel still says they have not received my ****** order. Disgusting
KM
Kutloano M's update07 Apr 2021, 15:42
Reviewer Update
I am still waiting for some kind of resolution, I have resorted to canceling this service but as I expected they are giving me a run around. If I could I would give Home connect -000000 stars I’m beyond upset at the customer Service, everyone has some story about the cancellation and no one gets back to you with any information I’m left on the dark and to this day Vumatel still says they have not received my ****** order. Disgusting