Very unhelpful

Good day

I'm very very annoyed with homeconnect, on 28 Feb I contacted them I wanted to give notice as I am moving over to another fibre service provider, they then advised me that I need to give them a calender months notice so 1 March 2023 I called them requesting a phone call back,nobody contacted me on that day I also requested a call back a few times...only days later they contacted me,this is totally unacceptable! The consultant I dealt with said I am required to give a calendar months notice so on 1 March 2023 I contacted them they said no you can't give notice now because they need "full" calendar months notice,anyway,so my husband then contacted them on 2 Mar 2023 the consultant he spoke to then advised that in actual fact notice from 2 March 2023 will suffice! I am going over to another service provider 1 April 2023 homeconnect must terminate my service from their side as my new service starts on 1 April 2023!