Very unhappy customer.... No star rating

We eventually gave up on Home-Connect!!! Having been with them for 2 years plus, we suddenly could not receive calls. We spent hours trying to reach any-one that cared and eventually gave up. We changed providers and within minutes our problem was resolved. The new provider said it was a UPD port that was blocked. Unfortunately, we still have to pay Home-Connect for another month - for NO SERVICE DELIVERY!! Very dissatisfied customer!!!! I would love to give them a "no star rating"