Very Poor Support... Never use to be like this...

Another day goes by where the support staff refuses to contact me between 17:00 and 20:00 when I'm at home and have requested a call back multiple times. Another day goes by where I'm losing money and patience with the utter lack of service delivery. For the past 5 years, you have supp**** excellent service, and I have not missed a single payment. Both of us did our part. Yet now you decide to break this agreement and lose a customer's trust.... Speed issues ongoing for more than a month now as I'm getting less then 5% of speeds I'm paying for and you are going to lose more than just a loyal (previously happy) client