1 reviews | Active since Oct 2019
Very poor Service from Home Connect
My fibre service has been down since the 23rd May 2022 today is the 27th. Still no closer to sorting out the issue i have never experienced such poor service from any service provider except Telkom. Everytime you call in you speak to a different consultant with the same answer they are working on it then they want to test my router after i have been told in the morning the service is out in my area why would you want to test my router if the service is out in the area. Well that is what the ticket says.
Vumatel guy pitch up at my home on the 26th at around 17h00 ish does his tests on my optic line fiddles with the ONT device he says to me ok the red light on my ONT means it will not be working i did not know whether to laugh, cry or just throw him out of my house then he said someone else will be coming packs up his things and leave- still waiting i have no idea what is going on. It seems that between Home Connect and Vumatel there is no communication. If i coulld give you some advise stay away from these guys rather try someone else.
We would like to take this opportunity to apologise for the experience you have had with Home Connect. We pride ourselves on great customer service, so we are disappointed to hear about your experience.
Please note that we are taking measures to ensure that the above experience does not happen again.
Please expect a call from one of our agents shortly.
We would like to take this opportunity to apologise for the experience you have had with Home Connect. We pride ourselves on great customer service, so we are disappointed to hear about your experience.
Please note that we are taking measures to ensure that the above experience does not happen again.
Please expect a call from one of our agents shortly.
I just want to thank Mfundu from Home Connect for his excellent service i got a call this morning from him he actually managed to make me laugh which was not an easy thing to do under the circumstances.
He also made sure to explain to me exactly what was going on and assured me that he will make sure to keep in contact with me regularly to ensure i was kept in the loop. Sure enough he came through on his work and managed to get my connection back up again.
Thank you so much
I just want to thank Mfundu from Home Connect for his excellent service i got a call this morning from him he actually managed to make me laugh which was not an easy thing to do under the circumstances.
He also made sure to explain to me exactly what was going on and assured me that he will make sure to keep in contact with me regularly to ensure i was kept in the loop. Sure enough he came through on his work and managed to get my connection back up again.
Thank you so much
My line is down down AGAIN line was up for a moment but in all honesty i should have known better it was too good to be true, i am shocked at this point fuming is more accurate.
I have to say i have been reading a lot of negative reviews on these platforms Facebook, Google reviews and Hellopeter how dissatisfied your customers are with your service levels and for the life of me could not understand it but now i see why. I dont want hear nor do i care about Vumatel i dont have a contract with Vumatel i am paying you.
There is seriously something wrong with this company. I will advise strongly to consider not signing with this ISP, one of worst.
My line is down down AGAIN line was up for a moment but in all honesty i should have known better it was too good to be true, i am shocked at this point fuming is more accurate.
I have to say i have been reading a lot of negative reviews on these platforms Facebook, Google reviews and Hellopeter how dissatisfied your customers are with your service levels and for the life of me could not understand it but now i see why. I dont want hear nor do i care about Vumatel i dont have a contract with Vumatel i am paying you.
There is seriously something wrong with this company. I will advise strongly to consider not signing with this ISP, one of worst.