Very poor service

Been with Home Connect for sometime now, beginning excellent service. Now, not so much. So tired of hearing the same excuses over and over again CPU issues, rather use LAN cables, fibre company issue, yet my account is paid on time every month?! Takes 3 hours to watch a 1 and half hour movie! 10 minutes connected, 5 no connection, continuously. Customer Service is non existent or calls are dropped while waiting for a result.

Time for a change.

ISP Ombudsman here I come!