Very poor service

I took up home connect, yesterday a lady had called me and advised that my service is now live, however when I tried to connect to the wifi it didnt work

So I spoke to someone who tried to assist however couldn't and advised she has to speak to someone else to see if they can assist till now I've gotten no response from anyone, I even got a email yesterday stating that I have already started being billed since yesterday however I asked how am I being billed if I haven't yet started using my wifi

My opinion i feel like the communication with this company is really poor and till now im still not connected yet im being billed.