EK
Elaine K
1 reviews | Active since Oct 2025
20 Oct 2025, 08:26
Very poor service
So another week passed and still I haven't received a instalation and the problem hasn't been resolved. I app**** for a new instalation 22nd September 2025 almost a month ago and up to now only had problems and excuses every phone call and email is the very same reply waiting for someone to release a line waiting on a ops manager I'm so frustrated.
Helpful (0)
Replies (4)0
Replies (4)
Home-Connect's replyOfficial
20 Oct 2025, 08:31Dear Valued Client, thank you for your feedback. We apologize for any inconvenience an agent will contact you shortly to assist
Home-Connect's reply20 Oct 2025, 08:31
Official
Dear Valued Client, thank you for your feedback. We apologize for any inconvenience an agent will contact you shortly to assist
EK
Elaine K's updateReviewer Update
20 Oct 2025, 08:41Good Day Home-Connect Client,
We hope you are well.
Please note that we have not forgotten about you. We are still working on your fibre application.
We will give you an update on your order as soon as possible.
Regards
Home-Connect.
This is the only reply that I get every time for the past month it's not acceptable
We hope you are well.
Please note that we have not forgotten about you. We are still working on your fibre application.
We will give you an update on your order as soon as possible.
Regards
Home-Connect.
This is the only reply that I get every time for the past month it's not acceptable
EK
Elaine K's update20 Oct 2025, 08:41
Reviewer Update
Good Day Home-Connect Client,
We hope you are well.
Please note that we have not forgotten about you. We are still working on your fibre application.
We will give you an update on your order as soon as possible.
Regards
Home-Connect.
This is the only reply that I get every time for the past month it's not acceptable
We hope you are well.
Please note that we have not forgotten about you. We are still working on your fibre application.
We will give you an update on your order as soon as possible.
Regards
Home-Connect.
This is the only reply that I get every time for the past month it's not acceptable
EK
Elaine K's updateReviewer Update
20 Oct 2025, 09:05Good day
I trust all is well
Please note we are in communication with Home Connect with regards to the MDU creations to avoid further delay from the line release. We understand your frustration; however, we are working on finding a resolution to your query.
A ticket was logged with Home Connect: ZF000CREM, and we requested that they log a premise creation ticket, so they can place the order under the correct address. We are still waiting for them
We apologize once again for the delay.
Kind Regards
I trust all is well
Please note we are in communication with Home Connect with regards to the MDU creations to avoid further delay from the line release. We understand your frustration; however, we are working on finding a resolution to your query.
A ticket was logged with Home Connect: ZF000CREM, and we requested that they log a premise creation ticket, so they can place the order under the correct address. We are still waiting for them
We apologize once again for the delay.
Kind Regards
EK
Elaine K's update20 Oct 2025, 09:05
Reviewer Update
Good day
I trust all is well
Please note we are in communication with Home Connect with regards to the MDU creations to avoid further delay from the line release. We understand your frustration; however, we are working on finding a resolution to your query.
A ticket was logged with Home Connect: ZF000CREM, and we requested that they log a premise creation ticket, so they can place the order under the correct address. We are still waiting for them
We apologize once again for the delay.
Kind Regards
I trust all is well
Please note we are in communication with Home Connect with regards to the MDU creations to avoid further delay from the line release. We understand your frustration; however, we are working on finding a resolution to your query.
A ticket was logged with Home Connect: ZF000CREM, and we requested that they log a premise creation ticket, so they can place the order under the correct address. We are still waiting for them
We apologize once again for the delay.
Kind Regards
EK
Elaine K's updateReviewer Update
20 Oct 2025, 09:06Please get this sorted
EK
Elaine K's update20 Oct 2025, 09:06
Reviewer Update
Please get this sorted