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ibrahim E
1 reviews | Active since Mar 2023
31 Mar 2023, 10:19
Very poor Service
Poor Service/Support... they have no problem to leave you with connectivity issues for 4 days, even when you open a ticket or ask for support they never provide an accurate direction of what is the issue or even the ETR, they have the worst customer service ever that give you the feeling you are calling them in improper time! they always have connectivity issues and some weeks on daily basis, in addition to that they never attend to it!!!
Helpful (0)
Replies (8)0
Replies (8)
Home-Connect's replyOfficial
31 Mar 2023, 10:23Thank you for your feedback, Ibrahim. An agent will be in contact shortly to assist shortly.
Home-Connect's reply31 Mar 2023, 10:23
Official
Thank you for your feedback, Ibrahim. An agent will be in contact shortly to assist shortly.
Home-Connect's replyOfficial
31 Mar 2023, 10:24Thank you for your feedback, Ibrahem. An agent will be in contact with you shortly.
Home-Connect's reply31 Mar 2023, 10:24
Official
Thank you for your feedback, Ibrahem. An agent will be in contact with you shortly.
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ibrahim E's updateReviewer Update
31 Mar 2023, 14:34yes the Agent contacted me actually to make it worse!!.
the message he gave was " it its what it is just live with it! we have outage since 3 days ago and expected to remain for next 3 days as well!"
So currently i have to keep calm and deal with the fact that i've selected the most un professional ISP
the message he gave was " it its what it is just live with it! we have outage since 3 days ago and expected to remain for next 3 days as well!"
So currently i have to keep calm and deal with the fact that i've selected the most un professional ISP
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ibrahim E's update31 Mar 2023, 14:34
Reviewer Update
yes the Agent contacted me actually to make it worse!!.
the message he gave was " it its what it is just live with it! we have outage since 3 days ago and expected to remain for next 3 days as well!"
So currently i have to keep calm and deal with the fact that i've selected the most un professional ISP
the message he gave was " it its what it is just live with it! we have outage since 3 days ago and expected to remain for next 3 days as well!"
So currently i have to keep calm and deal with the fact that i've selected the most un professional ISP
Home-Connect's replyOfficial
31 Mar 2023, 20:08Good Day Ibrahim, Metrofibre Networx, who own the infrastructure in your area have communicated their urgency around the fibre break are working to repair break in your area. Thank you.
Home-Connect's reply31 Mar 2023, 20:08
Official
Good Day Ibrahim, Metrofibre Networx, who own the infrastructure in your area have communicated their urgency around the fibre break are working to repair break in your area. Thank you.
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ibrahim E's updateReviewer Update
31 Mar 2023, 20:19Thanks, Great feedback!!!!
Please note supplier in my area is Vumatel not metrofibre
thanks for providing misleading info!
Please note supplier in my area is Vumatel not metrofibre
thanks for providing misleading info!
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ibrahim E's update31 Mar 2023, 20:19
Reviewer Update
Thanks, Great feedback!!!!
Please note supplier in my area is Vumatel not metrofibre
thanks for providing misleading info!
Please note supplier in my area is Vumatel not metrofibre
thanks for providing misleading info!
Home-Connect's replyOfficial
31 Mar 2023, 20:29Thee latest feedback from fibre provider Vumatel: Technicians tested the link, there are high losses on the link.
Home-Connect's reply31 Mar 2023, 20:29
Official
Thee latest feedback from fibre provider Vumatel: Technicians tested the link, there are high losses on the link.
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ibrahim E's updateReviewer Update
01 Apr 2023, 14:30i feel like this feedback made my life easier!
would you please indicate the ETR?! do you even know what is the issue ?! you even dont know the difference between metrofibre and Vumatel!
BTW another ISPs dealing with Vumatel in my area, their service is up and not experiencing what we do! stop blaming vumatel for everything you dont know how to solve ur issues
5th day without internet now!
would you please indicate the ETR?! do you even know what is the issue ?! you even dont know the difference between metrofibre and Vumatel!
BTW another ISPs dealing with Vumatel in my area, their service is up and not experiencing what we do! stop blaming vumatel for everything you dont know how to solve ur issues
5th day without internet now!
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ibrahim E's update01 Apr 2023, 14:30
Reviewer Update
i feel like this feedback made my life easier!
would you please indicate the ETR?! do you even know what is the issue ?! you even dont know the difference between metrofibre and Vumatel!
BTW another ISPs dealing with Vumatel in my area, their service is up and not experiencing what we do! stop blaming vumatel for everything you dont know how to solve ur issues
5th day without internet now!
would you please indicate the ETR?! do you even know what is the issue ?! you even dont know the difference between metrofibre and Vumatel!
BTW another ISPs dealing with Vumatel in my area, their service is up and not experiencing what we do! stop blaming vumatel for everything you dont know how to solve ur issues
5th day without internet now!
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ibrahim E's updateReviewer Update
03 Apr 2023, 10:29its been more than one week now you are not able to restore the service or provide ETR Even!
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ibrahim E's update03 Apr 2023, 10:29
Reviewer Update
its been more than one week now you are not able to restore the service or provide ETR Even!