KM
Keneilwe M
1 reviews | Active since Apr 2022
05 Feb 2025, 15:56
Very poor customer service!
If there was a zero rating, I'd honestly give it to them. I have been with the for less than one year and I've had more issues than I've had with Vox who I've been with for 4 years.
Current issue, I've had no connectivity fot 4 days in my airbnb. They are have been unable to diagnose the issue and I have been patient with them. Then I get a sms saying that I'm gettinh a new router. This means 3 more days without wi-fi. A total of 7 days that I will have to pay Home-connect while I loose income. And there's NO manager to address this with!
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Replies (2)
Home-Connect's replyOfficial
05 Feb 2025, 15:57Dear valued customer, thank you for the feedback. Kindly note an agent will be in contact to assist. Best regards, Home-Connect Team.
Home-Connect's reply05 Feb 2025, 15:57
Official
Dear valued customer, thank you for the feedback. Kindly note an agent will be in contact to assist. Best regards, Home-Connect Team.
KM
Keneilwe M's updateReviewer Update
09 Feb 2025, 11:11I received a call immediately after this review to resolve my issue, which I appreciate. They at least have a customer services department that tries. I've still had too many issues with their network but I appreciate yhe effort to resolve my most recent issue. King even gave me an email address I could reach him on after hours. The effort is commendable.
KM
Keneilwe M's update09 Feb 2025, 11:11
Reviewer Update
I received a call immediately after this review to resolve my issue, which I appreciate. They at least have a customer services department that tries. I've still had too many issues with their network but I appreciate yhe effort to resolve my most recent issue. King even gave me an email address I could reach him on after hours. The effort is commendable.