VERY HIGH Latency | Absolutely Shocking support !!!!! | Anybody Home....?

Once again after the Frogfoot outage today, HC just close the ticket without my consent, latency issues once again, so bad one cant even do online games, log another ticket, no-response, just a response I should run diagnostics app, tired phoning, they say Monday-Friday: 07h00 – 22h00 but good luck with that, Online Chat, Noody there either, latency issue, with ping time above +90ms for fibre, I got better on my ADSL and LTE, the ping response times out on the HC /Cipherware network. Send Screenshots of latency and tracert to support, no response what so ever.