Very Disappointed with Home-connect

I am so very very disappointed and unhappy with the service that I am receiving from home-connct!

I received my router in the 21st September 2020 and today is 1 October 2020 and I either have no connection or my connection is intermittent!

It has cost me a fortune in airtime calling home connect every day from my cell phone trying to resolve this problem to no avail. The people that " try" and help think they know it all and insist that the problem should be solved but it is not.

I have also called Vumatel at my own expense and they sent out the most arrogant technician who did say the line was faulty.

According to home connect everything is working perfectly. If that is the case why am I only able to connect sometimes, only on certain frequencies? Why is my line intermittent?

I logged a ticket online last night, 30 September 2020, and again this morning 1 October 20202 with agents on their online chat - where I was told my ticket would be made urgent! I checked my app now and no ticket has been logged. I also logged a ticket on the app itself! I am still waiting to be called.

I am expected to pay this account and have not received service. I have no doubt thelat the company will be slow to collecttheir payment. At the moment I in fact I feel that I should be reimbursed by home connect for all the down time, wasted time I have spent on the phone with them, inconvenience, and cost of phone calls they cost me.

I am truly most unhappy with the level of service I am receiving.