1 reviews | Active since Oct 2012
Very bad Service Offered.
Home-Connect services are very poor, i have been logging complain with Home-Connect for the past 5 days and i have not received any assistance and it is so frustrating when you try to reach out for help and you are left stranded but for the services you paid for. My internet service has been down from Friday 27th May 22 and went to their whatsapp platform which i also find it useless because the options that are there seem to be not working even when you try to talk to the consultant online it is very bad.
I sent numerous emails with my problem and the person who phoned was unable to assist and i don't understand why did they call if they don't have answers or solution to my problem whereby i want to cancel their service because of their incompetency. I though Home-Connect is better than other ISP that i came across but they proved me wrong and i think they need to improve and more often check their online platforms.
Thank for your reaching out to Home Connect. We believe you were contacted by one of our agents and they are actively working on resolving your query.
Regards
Home-Connect
Thank for your reaching out to Home Connect. We believe you were contacted by one of our agents and they are actively working on resolving your query.
Regards
Home-Connect
I will also ask for your whatsapp platform to be looked at as the options given are not working. Example: You will press # to get your menu as normal and the option 1. Sales, 2. Support, 3. Operations and if you type in 2 for support it will give you another menu option 1. for speed issue, 2. for Service down and if you press 2. for service down you will get anothe menu option where 1. for call you back and * for Chat to live agent and when you press * it will tell you that it's an invalid entry. How invalid that is if it's your menu option? This causes a real frustration and will need to be looked at or be sorted out.
I will also ask for your whatsapp platform to be looked at as the options given are not working. Example: You will press # to get your menu as normal and the option 1. Sales, 2. Support, 3. Operations and if you type in 2 for support it will give you another menu option 1. for speed issue, 2. for Service down and if you press 2. for service down you will get anothe menu option where 1. for call you back and * for Chat to live agent and when you press * it will tell you that it's an invalid entry. How invalid that is if it's your menu option? This causes a real frustration and will need to be looked at or be sorted out.