SP
Sheven P
1 reviews | Active since Feb 2024
22 Feb 2024, 19:08
Very bad service... If any!!!!
Bad service My line is going off and on since the 13th off February... Logged a ticket... Was told it takes between 24-72 hours for zoom fibre to respond but its the 22nd off February and still no call from zoom or homeconect.... Each time i call in for feedback they agents want to open a new ticket yet my 1st ticket hasn't been resolved.... Keep telling me they are so sorry but it means nothing if nobody comes out to sort out my issue.. This isn't the 1st time this has happened, home connect blames zoom firbe but that doesn't help me the client as i am paying for services not received Worst firbe company ever...
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Replies (2)
Home-Connect's replyOfficial
22 Feb 2024, 19:10Dear Customer, we apologize if we haven't been able to address your problem adequately. Your satisfaction is important to us, and we want to ensure that we resolve any concerns you may have. A senior service agent will be in touch with you shortly. Thank you for your patience, and we look forward to assisting you further. Best regards
Home-Connect's reply22 Feb 2024, 19:10
Official
Dear Customer, we apologize if we haven't been able to address your problem adequately. Your satisfaction is important to us, and we want to ensure that we resolve any concerns you may have. A senior service agent will be in touch with you shortly. Thank you for your patience, and we look forward to assisting you further. Best regards
SP
Sheven P's updateReviewer Update
25 Feb 2024, 11:20Its been 4 days and still no response ive called in 2 more times and now the agent tells me i need to have a laptop to do a speed test... Was that 1 off the requirements when i sighed up? So why did you guys open up a tickets if you want me to do all the technical stuff? Why do u collect monthly installments for services not provided? And please stop making false apologies too me it doesn't solve the issues i am having with u guys (homeconect ) my line was down for 5hours yesterday and no joy from call centre...called again today Sunday the 25th Feb spoke to another rude agent by the name off ***en (552298) call log.... Asked to speak to a Supervisor but as always they are in a meeting and will call me back but iam yet to receive a call back... Truly the worst experience ever with a service provider... Had rapid net at my old place and issues used to be sorted within a few mins to a single day....
SP
Sheven P's update25 Feb 2024, 11:20
Reviewer Update
Its been 4 days and still no response ive called in 2 more times and now the agent tells me i need to have a laptop to do a speed test... Was that 1 off the requirements when i sighed up? So why did you guys open up a tickets if you want me to do all the technical stuff? Why do u collect monthly installments for services not provided? And please stop making false apologies too me it doesn't solve the issues i am having with u guys (homeconect ) my line was down for 5hours yesterday and no joy from call centre...called again today Sunday the 25th Feb spoke to another rude agent by the name off ***en (552298) call log.... Asked to speak to a Supervisor but as always they are in a meeting and will call me back but iam yet to receive a call back... Truly the worst experience ever with a service provider... Had rapid net at my old place and issues used to be sorted within a few mins to a single day....