VERY BAD SERVICE

Got very bad Service from you guys asked for assistance from your time regarding my internet situation that i need activation on my account it's 5 days later still nothing at all just a reply stating that you did send it through to operation department but that is what your email said yesterday as well i had to contact metrofibre myself to ask for activation while im a home connect client and the guy from metrofibre assited me quickly stating that he will send out a technician.