Very bad Customer Service Home-Connect

So I have been a customer with Home-Connect for sometime now. Since I upgrade to their 200MB fiber package I have not been getting my full speeds. On the 200MB fiber package I would get between 130-165MB on download speeds. I have been logging tickets with Home-Connect to try and get the issue sorted but to date they have not been able to solve my issue. I then moved to their 300MB ultimate package hoping that this would resolve my issue but what do you know I still get the exact same speeds of 130-165MB on the 300MB package and again with multiple tickets logged to try and get them to correct my problem and still nothing gets done. This has been going on for about 6 months where I have asked for support but Home-Connect just can't deliver what they advertise. So know I am being billed for the full package but only get half of my speeds.