Very bad

I took a LTE SIM only from home connect and I was suppose to R388 a month and it was bad, the problem started when I could not access the Internet, I advised the that the sim card is not working and I was told that I must a new router and they send me a list of routers that I must get. I bought a new router from Vodacom since the line is under Vodacom but still the SIM card didn't work, they tried to me to set up APN but still it didn't work. They advised again to buy different model router and I did that and still I could not access Internet.

I have tried 3 different routes and could not win and also failed to help me. What surprised me is that they send a invoice of R623 but I asked them what I'm paying for because I can't access the Internet? I could not get an answer. I spoke to Phindile Ngwenya the accounts and ask her what I'm I paying for cause I can't get the service. I was promised that the matter will escalated to their technical department. The bad thing I was the one who always makes the follow up, they never bothered to call me and give the feedback. Now I've been told that the sim card has been suspended and I need to make a payment but when i asked if the sim card problem has been fixed, they can't tell because is being suspended.

Today the again Phindile send me an email regarding the payment and I asked her if they have fixed the line but she never answered and that's what she always do. How do you expect me to pay if you can't guarantee that SIM card will work. Since I got the sim card on 13 January 2026 it never worked but I keep getting invoices and they can see that there's not data usage on thier side. I will never ever use this company and to those who wish to use their services please think twice. My reference is SEKL011.