WM
Wendy M

1 reviews | Active since Dec 2020

17 Feb 2025, 07:08

VERY BAAAD SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I am so angry because i keep running up and down, I need help with my fibre It switches on and off half of the day ,everyday I initially thought it was the network provider

But I was using Tech5 it was doing that everyday, I moved to Flex , it did that , Now I am on Home connect , it is still doing that I called Zoom numerous times, but all they say is to unplug it and on again, but that reboot does not work , Someone suggested that it's a faulty router, a technician needs to come change it.

I called Home Connect they told me to call Zoom, I called Zoom they told me to call Zombi Networx, I called Zombi Networx they tell me i need to call Home connect to log a call with them 1st. i call these 3 providers EVERYDAY, every month. no one is assisting.I cant even work from home because of this. I will be reporting this to the Ombudsman.

0
Replies (2)
Home-Connect
Home-Connect's reply17 Feb 2025, 07:40
Official
 Dear valued customer, thank you for the feedback. Kindly note that an agent will be in contact to assist. Best regards, Home-Connect Team
WM
Wendy M's update21 Feb 2025, 20:18
Reviewer Update
Good day

Please note that i get called every day by different agents asking me the same questions and saying that the ticket is logged and I will get assisted, then they ask me to rate their calls, I now feel like they are calling just to get ratings and not to assist because nothing changed.