Very annoyed with Home Connect

Home Connect a complete shamble. Being confined to work from home during this pandemic we completely rely on the internet service provider and to be met half way by this service which should be on top of their game. The service has an outage and for a full day of calling and following up with no direction they continue to blame a third party who has nothing to do or meaning to me as i only know that Home Connect is the contractual party that deducts funds from my bank account at the end of the month. The call centre agents have a very annoying line to **** you off more than you anticipated that they apologise for the inconvience. Yet another day and still no answers accept that they continue to blame a thrid party. So far i believe they should minus the days they are down from the month end amount. I am so annoyed at this service as it impacts our productivity and work from home.