PS
Pieter S
1 reviews | Active since Sept 2018
07 Mar 2022, 09:42
Utterly POOR SERVICE from Home-Connect
Good day, I am totally disappointed in the service rendered by Home-Connect! I have send them pictures of the poor work they did during the installation of our fibre cable and asked for it to be repaired. We are without WiFi now for two weeks and the fibre cable is damaged! There is just NO SERVICE to assist us! I feel this is unacceptable and they should do something about it! I am thinking of changing service providers at this stage and the public should b aware of their poor service! They can’t even assist over weekends and they do not have technicians locally in Middelburg to help you!
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Home-Connect's replyOfficial
07 Mar 2022, 11:30Good day Pieter .
On behalf of Home Connect, I want to sincerely apologize for the negative experience that you had with our customer service team. I understand that our team was not helpful in resolving your issue and didn’t provide the level of service that you’ve come to expect.
Please expect a call from one of our agents shortly to assist .
On behalf of Home Connect, I want to sincerely apologize for the negative experience that you had with our customer service team. I understand that our team was not helpful in resolving your issue and didn’t provide the level of service that you’ve come to expect.
Please expect a call from one of our agents shortly to assist .
Home-Connect's reply07 Mar 2022, 11:30
Official
Good day Pieter .
On behalf of Home Connect, I want to sincerely apologize for the negative experience that you had with our customer service team. I understand that our team was not helpful in resolving your issue and didn’t provide the level of service that you’ve come to expect.
Please expect a call from one of our agents shortly to assist .
On behalf of Home Connect, I want to sincerely apologize for the negative experience that you had with our customer service team. I understand that our team was not helpful in resolving your issue and didn’t provide the level of service that you’ve come to expect.
Please expect a call from one of our agents shortly to assist .