Utterly Frustrated by the pathetic level of support and operations

I am writing this with an immense level of frustration and disappointment due to the abysmal service I have received from Home Connect. It's been an entire week since my fibre connection went down, and I am astounded by the level of incompetence and neglect I've encountered in your response.

The situation was clear from the start when the Vumatel team, who manage the infrastructure, confirmed that the fault was squarely on Home Connect's end. Yet, what did I get from your team? A series of pointless calls, with your support team parroting the same useless advice: "reset your router" or "restart your router." This is not support; it's a time-wasting script!

What's more infuriating is your broken promise to send technicians. It's been over 72 hours, and your excuse? You can't find a car for the technicians? This is beyond belief! Are you running a professional service provider or a ****a shop?

Your approach to handling customer issues is laughable and grossly unprofessional. I regret to say, but anyone considering Home Connect for their fibre needs should think twice. If my experience is anything to go by, you'll end up with a dead line and a support team that does nothing but lead you in circles.

I expected a service that I could rely on, not a comedy of errors. Your company's inability to provide a basic level of service and support is not just disappointing; it's unacceptable. I sincerely hope you take this feedback seriously, but frankly, given what I've seen so far, my expectations are at rock bottom.