KT
Katleho T
1 reviews | Active since Jun 2014
07 Apr 2022, 19:58
Utter nonsense
I have had endless problems with connection timeouts, since February, but from October to end January it was awesome. The issue has been reported several times I'm always told it's fixed but timeouts still prevail. This is bullsh*t I pay for a service but utter nonsense I might as well take my money elsewhere.
Helpful (0)
Replies (5)0
Replies (5)
Home-Connect's replyOfficial
08 Apr 2022, 07:45Good day Katleho,
We sincerely apologize for any inconvenience you may have experienced. At Home Connect, customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable.
Please expect a call from one of our agents shortly.
We sincerely apologize for any inconvenience you may have experienced. At Home Connect, customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable.
Please expect a call from one of our agents shortly.
Home-Connect's reply08 Apr 2022, 07:45
Official
Good day Katleho,
We sincerely apologize for any inconvenience you may have experienced. At Home Connect, customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable.
Please expect a call from one of our agents shortly.
We sincerely apologize for any inconvenience you may have experienced. At Home Connect, customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable.
Please expect a call from one of our agents shortly.
KT
Katleho T's updateReviewer Update
10 Apr 2022, 21:13I received a call but my issue is still not resolved this is Really FRUSTRATING!!!!
KT
Katleho T's update10 Apr 2022, 21:13
Reviewer Update
I received a call but my issue is still not resolved this is Really FRUSTRATING!!!!
Home-Connect's replyOfficial
11 Apr 2022, 07:20 We sincerely apologize for any inconvenience you may have experienced
Home-Connect's reply11 Apr 2022, 07:20
Official
We sincerely apologize for any inconvenience you may have experienced
KT
Katleho T's updateReviewer Update
12 Apr 2022, 18:49I'm tired of apologies until now my issue is still not resolved. What Pathetic Service you guys render!!!
KT
Katleho T's update12 Apr 2022, 18:49
Reviewer Update
I'm tired of apologies until now my issue is still not resolved. What Pathetic Service you guys render!!!
KT
Katleho T's updateReviewer Update
13 Apr 2022, 10:42This morning I called to follow-up on the above request to my dismay I was told nothing is reflecting on system and that I need to log a new request which I then with much irritation did. I pay you as my ISP however I am being moved from pillar to post between yourself and Vuma. As my ISP you should be taking control and ensuring issues raised get resolved instead of leaving me between a rock and a hard place 😞
KT
Katleho T's update13 Apr 2022, 10:42
Reviewer Update
This morning I called to follow-up on the above request to my dismay I was told nothing is reflecting on system and that I need to log a new request which I then with much irritation did. I pay you as my ISP however I am being moved from pillar to post between yourself and Vuma. As my ISP you should be taking control and ensuring issues raised get resolved instead of leaving me between a rock and a hard place 😞