MN
Mbasa N
1 reviews | Active since Sept 2020
19 Oct 2021, 16:21
Useless service provider.
The worst service provider ever, I haven’t had any internet for the past two weeks. Whenever I call; they refer someone to check what could the issue be, both the referred people didn’t know what the problem is and when it will be solved. It is starting to get annoying because when they deduct they deduct in full, but whenever they have to offer a service it comes half.
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Replies (2)
Home-Connect's replyOfficial
19 Oct 2021, 16:42Good day Mbasa.
We would like to apologies for the experience you have had with us .
Can you please provide us with your application number or the account holder contact details so that one of our agents can contact you and assist further .
Kind regards
Home-connect.
We would like to apologies for the experience you have had with us .
Can you please provide us with your application number or the account holder contact details so that one of our agents can contact you and assist further .
Kind regards
Home-connect.
Home-Connect's reply19 Oct 2021, 16:42
Official
Good day Mbasa.
We would like to apologies for the experience you have had with us .
Can you please provide us with your application number or the account holder contact details so that one of our agents can contact you and assist further .
Kind regards
Home-connect.
We would like to apologies for the experience you have had with us .
Can you please provide us with your application number or the account holder contact details so that one of our agents can contact you and assist further .
Kind regards
Home-connect.
MN
Mbasa N's updateReviewer Update
21 Oct 2021, 10:25Someone contacted me after the review, I’ve been waiting on her to give me feedback; during my waiting period I called one of the people in support. The gentleman told me that everything seems to be fine, I just need to reboot my device; since I wasn’t home I couldn’t do that but as soon as I got home that’s the first thing I did. I am pretty sure I rebooted the device for about 10 times, but still nothing happened. I then called again, another one picked up and told me he will contact MetroFibre and give me feedback; he then contacted me back, and told me the “issue” will be resolved in 10 days. Ten days??? It’s been long enough.
MN
Mbasa N's update21 Oct 2021, 10:25
Reviewer Update
Someone contacted me after the review, I’ve been waiting on her to give me feedback; during my waiting period I called one of the people in support. The gentleman told me that everything seems to be fine, I just need to reboot my device; since I wasn’t home I couldn’t do that but as soon as I got home that’s the first thing I did. I am pretty sure I rebooted the device for about 10 times, but still nothing happened. I then called again, another one picked up and told me he will contact MetroFibre and give me feedback; he then contacted me back, and told me the “issue” will be resolved in 10 days. Ten days??? It’s been long enough.