Useless service provider

Once again, I am being forced to take this to Hello Peter, to try and get your attention, next time, it will be the Ombudsman. I have sent you three tickets, this morning, being the fourth and no response from you, even having a look at my profile, only a few of the tickets have been closed off. I have been having intermittent internet, the whole weekend, where one second, I get 60mbps, I am on a 75 up, 75 down line and the next, 0. What the hell is going on with your "service"?