Useless service provider and customer care.

This is my second post for home connect. Since i joined them on 18 june and with alot of emails and complaints and who knows what i still have the sam problem they just dont care about anything. Keeps saying a agent will call you but the agent does not even solve your problem its just to say that they attended to you. I stil have speed issues wereby i am supposed to have a 30/3 lune and i only have a 2/2 line and they want me to pay for the 30/3 line. Since day 1 i have been having this problem and no one from home connect seems to care or want to solve my problem. I want to speak to a person that i higher up and that can assist me.