KM
Karabo M
1 reviews | Active since Feb 2025
03 Feb 2025, 16:12
useless service provider
****ty service provider!!!
almost 2days now and no resolution to my issue. We pay our hard-earned money without any issue to home connect but when there an issue , they take over 2plus days to resolve it.
Consultants do not want to listen to clients when you request calmly to speak to a manger and advise they cannot transfer calls. What nonsense is that???
I want my subscription cancelled and my R798.00 refunded to me in full today.
You don't understand that we work from home, and we do not want to be inconvenienced. You do not value your customers at all
Helpful (0)
Replies (6)0
Replies (6)
Home-Connect's replyOfficial
03 Feb 2025, 16:15Dear valued customer, thank you for the feedback. Kindly note an agent will be in contact shortly to assist.
Home-Connect's reply03 Feb 2025, 16:15
Official
Dear valued customer, thank you for the feedback. Kindly note an agent will be in contact shortly to assist.
KM
Karabo M's updateReviewer Update
03 Feb 2025, 16:45Dear Morategi,
Thank you for resolving this matter.
as discussed, I am still disappointed at the fact that the consultants on the Call Centre phone lines, that I have been speaking/talking to the whole day, since this morning could not fathom or even provide me with a solution or at least tell me to email
***
Yall need to provide training to them. This could have been sorted out in the morning.
Thanks again. Please check with me in the morning if the wifi still working. Thanks
Thank you for resolving this matter.
as discussed, I am still disappointed at the fact that the consultants on the Call Centre phone lines, that I have been speaking/talking to the whole day, since this morning could not fathom or even provide me with a solution or at least tell me to email
***
Yall need to provide training to them. This could have been sorted out in the morning.
Thanks again. Please check with me in the morning if the wifi still working. Thanks
KM
Karabo M's update03 Feb 2025, 16:45
Reviewer Update
Dear Morategi,
Thank you for resolving this matter.
as discussed, I am still disappointed at the fact that the consultants on the Call Centre phone lines, that I have been speaking/talking to the whole day, since this morning could not fathom or even provide me with a solution or at least tell me to email
***
Yall need to provide training to them. This could have been sorted out in the morning.
Thanks again. Please check with me in the morning if the wifi still working. Thanks
Thank you for resolving this matter.
as discussed, I am still disappointed at the fact that the consultants on the Call Centre phone lines, that I have been speaking/talking to the whole day, since this morning could not fathom or even provide me with a solution or at least tell me to email
***
Yall need to provide training to them. This could have been sorted out in the morning.
Thanks again. Please check with me in the morning if the wifi still working. Thanks
Home-Connect's replyOfficial
04 Feb 2025, 07:54Thank you for the feedback, Karabo!
Home-Connect's reply04 Feb 2025, 07:54
Official
Thank you for the feedback, Karabo!
KM
Karabo M's updateReviewer Update
05 Feb 2025, 08:16Dear Morategi,
My Wifi is not working again this morning. this is just getting exhausting. What seems to be the issue and this can't be happening over and over again.
Please advise urgently
My Wifi is not working again this morning. this is just getting exhausting. What seems to be the issue and this can't be happening over and over again.
Please advise urgently
KM
Karabo M's update05 Feb 2025, 08:16
Reviewer Update
Dear Morategi,
My Wifi is not working again this morning. this is just getting exhausting. What seems to be the issue and this can't be happening over and over again.
Please advise urgently
My Wifi is not working again this morning. this is just getting exhausting. What seems to be the issue and this can't be happening over and over again.
Please advise urgently
Home-Connect's replyOfficial
05 Feb 2025, 08:47 Dear valued customer, thank you for the feedback. Kindly note an agent will be in contact to assist. Best regards, Home-Connect Team.
Home-Connect's reply05 Feb 2025, 08:47
Official
Dear valued customer, thank you for the feedback. Kindly note an agent will be in contact to assist. Best regards, Home-Connect Team.
KM
Karabo M's updateReviewer Update
05 Feb 2025, 13:32Dear Sibusiso and Morategi,
The WiFi is still not working. Kindly provide feedback please
The WiFi is still not working. Kindly provide feedback please
KM
Karabo M's update05 Feb 2025, 13:32
Reviewer Update
Dear Sibusiso and Morategi,
The WiFi is still not working. Kindly provide feedback please
The WiFi is still not working. Kindly provide feedback please