Useless service

Yesterday I logged a call with Londi advising that my internet was down. He/She asked a couple of questions and requested pictures of the Fibre box, which were supp****. Then advised that a Technician will be dispatched to my address. Turns out that this consultant sent the technician to a wrong address after explaining that I have moved. Now my internet has been down for 3 days of which will never be reimbursed. Vumatel and Home Connect are just useless