BO
Bertus O
1 reviews | Active since Jul 2011
15 Jul 2024, 12:35
Useless Service
On early May 2024 I notified Home Connect that I was relocated for work and my internet needs to move. After failing to get a house for June, I notified Home connect of a new location and move in date. But since mid June home connect was not able to get my service running, and now we are in Mid July. It means in a month time, the still can't get me connected.
On Friday 12 July, Saturday 13 July, Sunday 14 July and today 15 July, I keep getting messages from home connect demanding for payment, and they keep on that my internet is suspended.
First of all, how can I be charged for service I am not getting, nor service I am able to use?
Secondly, how can any company demand money for services not delivered, and worst of all, the can't stop the system messages that demands for payment?
I am fed up for excuses, I have spent lots of money on data, but Home connect keeps on using the excuse that they are waiting for feedback. Home Connect is my service provider, and is a service provide can't provide, don't demand for payment
Helpful (0)
Replies (6)0
Replies (6)
Home-Connect's replyOfficial
15 Jul 2024, 12:38Dear Francois, I am truly sorry to hear about the ongoing issues you have been experiencing with Home Connect. Your frustration is completely understandable, and I apologize for the inconvenience this has caused you. Please note an agent will be in contact shortly to assist.
Home-Connect's reply15 Jul 2024, 12:38
Official
Dear Francois, I am truly sorry to hear about the ongoing issues you have been experiencing with Home Connect. Your frustration is completely understandable, and I apologize for the inconvenience this has caused you. Please note an agent will be in contact shortly to assist.
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Bertus O's updateReviewer Update
16 Jul 2024, 12:29It's been 24 hours, and no feedback on the agent, he was supposed to come back t me with awnsers
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Bertus O's update16 Jul 2024, 12:29
Reviewer Update
It's been 24 hours, and no feedback on the agent, he was supposed to come back t me with awnsers
Home-Connect's replyOfficial
16 Jul 2024, 12:38Dear Francois, I apologize for the delay in receiving a response from the agent. I will follow up on your case immediately to ensure you receive the assistance and answers you require without further delay. Thank you for your patience.
Home-Connect's reply16 Jul 2024, 12:38
Official
Dear Francois, I apologize for the delay in receiving a response from the agent. I will follow up on your case immediately to ensure you receive the assistance and answers you require without further delay. Thank you for your patience.
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Bertus O's updateReviewer Update
16 Jul 2024, 13:57Thank you for the reply. But I am fed up for excuses. The only way for me to stay at home connect, is when fees for July is cancelled, when I only being charged for service used and get, and if my line is working on or before Wednesday 17 July. If no agreement can be made on this, I will be moving to another service provider. Because what is the use if i get connected and billed for a whole month. But for the whole of July I had to use expensive data?
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Bertus O's update16 Jul 2024, 13:57
Reviewer Update
Thank you for the reply. But I am fed up for excuses. The only way for me to stay at home connect, is when fees for July is cancelled, when I only being charged for service used and get, and if my line is working on or before Wednesday 17 July. If no agreement can be made on this, I will be moving to another service provider. Because what is the use if i get connected and billed for a whole month. But for the whole of July I had to use expensive data?
BO
Bertus O's updateReviewer Update
17 Jul 2024, 12:35Any updates on above matter?
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Bertus O's update17 Jul 2024, 12:35
Reviewer Update
Any updates on above matter?
BO
Bertus O's updateReviewer Update
18 Jul 2024, 12:17This is most probably my last entry for this complaint, because I feel what home connect done now was the last string of my patience.
After struggling from 18 June and almost everyday in July just to get my internet sorted, the unthinkable happened. I was finally sorted on the internet connection. And then Home Connect put the last nail in the coffin. Before we could even test the connection, our services was suspended over payment issues, as above comments was not paid.
My question once again. It's 18 days since the first of July and only today I could have used internet, and yet they hold me accountable for payment for the full month. I was willing to meet halfway regarding payment, as to pay for the internet from the 18th till the end of the month, and then settle my account with April fees on the 25th, but if this is the way Home Connect want to work, Rain internet will have to do. At least they don't charge me for a month and only the internet I was getting. Even worst, what was going to happen if there is more problems with my connection, then i might have to wait another month for something to happen, while I am hold responsible for payment for nothing.
I am going to end off with this final words I wished I have seen before using Home Connect. Please please read the negative reports on Hello Peter. And when you deal with them, good luck. You are everything before you join, and when you pay, but good luck with the rest.
After struggling from 18 June and almost everyday in July just to get my internet sorted, the unthinkable happened. I was finally sorted on the internet connection. And then Home Connect put the last nail in the coffin. Before we could even test the connection, our services was suspended over payment issues, as above comments was not paid.
My question once again. It's 18 days since the first of July and only today I could have used internet, and yet they hold me accountable for payment for the full month. I was willing to meet halfway regarding payment, as to pay for the internet from the 18th till the end of the month, and then settle my account with April fees on the 25th, but if this is the way Home Connect want to work, Rain internet will have to do. At least they don't charge me for a month and only the internet I was getting. Even worst, what was going to happen if there is more problems with my connection, then i might have to wait another month for something to happen, while I am hold responsible for payment for nothing.
I am going to end off with this final words I wished I have seen before using Home Connect. Please please read the negative reports on Hello Peter. And when you deal with them, good luck. You are everything before you join, and when you pay, but good luck with the rest.
BO
Bertus O's update18 Jul 2024, 12:17
Reviewer Update
This is most probably my last entry for this complaint, because I feel what home connect done now was the last string of my patience.
After struggling from 18 June and almost everyday in July just to get my internet sorted, the unthinkable happened. I was finally sorted on the internet connection. And then Home Connect put the last nail in the coffin. Before we could even test the connection, our services was suspended over payment issues, as above comments was not paid.
My question once again. It's 18 days since the first of July and only today I could have used internet, and yet they hold me accountable for payment for the full month. I was willing to meet halfway regarding payment, as to pay for the internet from the 18th till the end of the month, and then settle my account with April fees on the 25th, but if this is the way Home Connect want to work, Rain internet will have to do. At least they don't charge me for a month and only the internet I was getting. Even worst, what was going to happen if there is more problems with my connection, then i might have to wait another month for something to happen, while I am hold responsible for payment for nothing.
I am going to end off with this final words I wished I have seen before using Home Connect. Please please read the negative reports on Hello Peter. And when you deal with them, good luck. You are everything before you join, and when you pay, but good luck with the rest.
After struggling from 18 June and almost everyday in July just to get my internet sorted, the unthinkable happened. I was finally sorted on the internet connection. And then Home Connect put the last nail in the coffin. Before we could even test the connection, our services was suspended over payment issues, as above comments was not paid.
My question once again. It's 18 days since the first of July and only today I could have used internet, and yet they hold me accountable for payment for the full month. I was willing to meet halfway regarding payment, as to pay for the internet from the 18th till the end of the month, and then settle my account with April fees on the 25th, but if this is the way Home Connect want to work, Rain internet will have to do. At least they don't charge me for a month and only the internet I was getting. Even worst, what was going to happen if there is more problems with my connection, then i might have to wait another month for something to happen, while I am hold responsible for payment for nothing.
I am going to end off with this final words I wished I have seen before using Home Connect. Please please read the negative reports on Hello Peter. And when you deal with them, good luck. You are everything before you join, and when you pay, but good luck with the rest.