Useless service

Your "service" and "operations" departments are useless. My line was installed by Metrofibre on Sunday and for two days, your "operations" department did not contact me back for two days and when they do, they said that I was using my router and had to change things to get connected, this, after I specifically told them I am still using YOUR router. You really need to get your staff trained properly AND to communicate between departments. I will be leaving you asap.