Useless people work in customer service

Dear Parween, I apologize for any frustration and inconvenience you may have experienced with our customer service team. I assure you that we take your concerns seriously and we are committed to addressing and resolving any issues you may be facing. I understand that you have an escalated problem and that you feel our previous response was not satisfactory. I apologize for any miscommunication that may have occurred. It is never our intention to provide false information or neglect our customers' needs. Please be assured that we value your business and we are here to help. A senior support agent will be in contact shortly. Once again, I apologize for any inconvenience caused and I appreciate your patience. Please do not hesitate to reach out to me with any additional information or questions you may have. I am here to assist you. Thank you for choosing Home-Connect and for giving us the opportunity to resolve this matter for you. Best regards, Customer Service