Useless ISP You don't want to come accross (Home-Disconnect)

I was hoping Home-Connect's customer service will improve but it is clear that it won't. On the 3rd August 2022 i wrote a review on Hello Peter and received a response from from Home-Connect saying "Thank you for reaching out to Home-Connect, one of our agents will be in touch with you. Regards, Home-Connect" and can you believe that i did not get a single call from Home-Connect and i am spending my time and money to call them making a follow up on my refund from February 2022 which i sent all documentation they asked for to enable them to refund me the duplicate payment i made and now they are pointing me to Vumatel and when i talk to Vumatel they point me back to Home-Connect.

It is clear Home-Connect doesn't know how to run its business and they are going to lose customers for the poor service they provide. If there's someone who is going to handle this query let it be someone who knows his/her story because i'm tired of being pointed to all the directions and nothing is happening. I phone home connect earlier today and i asked for a senior person and they told me that they are all in a meeting but they promised to ask Brittney Katie as she was the one who initially handled my query but she also failed to respond to my emails or calls as they are hiding them if you request to talk to them.

This morning i also sent another email to Mfundo Sishi and also made a call follow up which i was told that they will give Mfundo a message to return my call and here i am writing this message at 19:52 PM i have not received any call from Brittney or Mfundo. Can i get my refund so that we can go our separate ways as i have also cancelled the poor service received from Home-Connect as they don't know the best customer service and i hope they learn this in a near future from its competitors.