Useless if you have a fault and need support

I've been with home connect for a little over 5 years now and for the most part I had no issues to speak of from my monthly uncapped data and VOIP contract.

Until a few months ago I got a new/better router and for some reason this caused my VOIP phone (Purchased from Home-Connect) to go on the fritz. Couldn't figure out why, but had to basically unplug the phone completely as I was getting ghost "calls" from a server or something every 60 seconds.

Fast forward a bit and tried reaching out to Home-Connect for assistance and then my issues with them started.

Firstly they are unable to help if It's a voice/VOIP related issue and can't put you through to technical for assistance. They simply log a ticket and say they will get back to you. The last time I phoned them several weeks ago, I was told it could take 72 hours for them to get back to me (still awaiting on that call). This after several back and forth calls (after me explaining not to call on the VOIP line as it does not work and to call on a specific cell number, which they seem not to use) and some mild assistance which half solved the VOIP phone issues and caused others in the process.

This has both been very frustrating due to no real "after sales service" and that I use this phone for my business as well. Which means I have customers who can't get hold of me and I've racked up huge cellphone bills having to phone from my cell now.

So in short, if you are unlikely to have issues with VOIP or Voice on this ISP, then go for them, but as soon as there are issues they will not call you back but happily debit my account every month for a service I can't use.

I have now cancelled with them and the frustration continues as I need to wait for the calendar month to finish before the new ISP can take over my current line. So again I pay for something now until March before I can get this dam issue fixed.