TN
Terence N
1 reviews | Active since Nov 2019
29 Apr 2021, 13:46
Useless Home Connect Support System
They have the most *********** support staff. Take ages to attend to support queries and now they sent me 9 support queries that dont apply to me in 24 hours.
I have repeatedly asked them to stop sending me stuff that doesnt apply to me but looks like they havent got a clue what they are doing there.
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Replies (2)
Home-Connect's replyOfficial
29 Apr 2021, 14:37Good day Terence N, we apologize for the unpleasant experience. We believe that, you have been contacted to reach a resolution.
Home-Connect's reply29 Apr 2021, 14:37
Official
Good day Terence N, we apologize for the unpleasant experience. We believe that, you have been contacted to reach a resolution.
TN
Terence N's updateReviewer Update
13 May 2021, 15:32Hi your service is still utterly hopeless. I have lost service 3 times this week. Each time i raised a ticket on your support desk but i never get a response from anyone. I ended up calling the customer support desk and was told there is a problem in the area with the fibre provider. i have checked with people using a different ISP and they have connection so how can there be a problem with the fibre in the area?
I aslo asked why you never ever send communication about when they are having issues and was told it flashes up on the portal system they have so i can log in there to see it. Please explain to me how I am supposed to see that without a working internet connection?
the people with the other ISP do get communication from their isp.
I went to the portal site using my phone and theres no notifications about service issues anywhere.
I aslo asked why you never ever send communication about when they are having issues and was told it flashes up on the portal system they have so i can log in there to see it. Please explain to me how I am supposed to see that without a working internet connection?
the people with the other ISP do get communication from their isp.
I went to the portal site using my phone and theres no notifications about service issues anywhere.
TN
Terence N's update13 May 2021, 15:32
Reviewer Update
Hi your service is still utterly hopeless. I have lost service 3 times this week. Each time i raised a ticket on your support desk but i never get a response from anyone. I ended up calling the customer support desk and was told there is a problem in the area with the fibre provider. i have checked with people using a different ISP and they have connection so how can there be a problem with the fibre in the area?
I aslo asked why you never ever send communication about when they are having issues and was told it flashes up on the portal system they have so i can log in there to see it. Please explain to me how I am supposed to see that without a working internet connection?
the people with the other ISP do get communication from their isp.
I went to the portal site using my phone and theres no notifications about service issues anywhere.
I aslo asked why you never ever send communication about when they are having issues and was told it flashes up on the portal system they have so i can log in there to see it. Please explain to me how I am supposed to see that without a working internet connection?
the people with the other ISP do get communication from their isp.
I went to the portal site using my phone and theres no notifications about service issues anywhere.