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Abie C
1 reviews | Active since Jun 2009
04 Apr 2025, 17:10
Useless Accounts department
The worst experience in the accounts department. Don't ever downgrade as they keep on charging you for the previous package two months in a row. After not paying the wrong fee they suspend your services. This is from the 1st of March and until the 4th of April it still is not right. Never in my life have I seen a accounts department not doing the right invoice. It is simple math's.
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Replies (3)
Home-Connect's replyOfficial
04 Apr 2025, 17:21Dear valued customer, thank you for the feedback. Please note an agent will be in contact to assist.
Home-Connect's reply04 Apr 2025, 17:21
Official
Dear valued customer, thank you for the feedback. Please note an agent will be in contact to assist.
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Abie C's updateReviewer Update
04 Apr 2025, 17:28This is really pathetic. How can't you just ammend the invoice. Credit the wrong amount, resend the invoice or stament and that's it. I cannot pay for a service that i dont use. I am on the 60/30 package and not the 120/60 as being charged. It is basic. Then you still suspend the account after numerous tickets, mails, calls nothing was done to assist me. I want to pay the amount but not the R 808 for the 120 speed line.
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Abie C's update04 Apr 2025, 17:28
Reviewer Update
This is really pathetic. How can't you just ammend the invoice. Credit the wrong amount, resend the invoice or stament and that's it. I cannot pay for a service that i dont use. I am on the 60/30 package and not the 120/60 as being charged. It is basic. Then you still suspend the account after numerous tickets, mails, calls nothing was done to assist me. I want to pay the amount but not the R 808 for the 120 speed line.
AC
Abie C's updateReviewer Update
04 Apr 2025, 17:59Problem resolved quickly after Princess assisted. This whole thing could have been resolved earlier.
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Abie C's update04 Apr 2025, 17:59
Reviewer Update
Problem resolved quickly after Princess assisted. This whole thing could have been resolved earlier.