MS
Mike S
1 reviews | Active since Mar 2019
22 Nov 2024, 10:19
Useless
Once again, would love to give this company a "0" star rating, but I have to choose one. The most useless fibre operator, with their non existent customer service, as, when you report a problem, within their contactable hours, they phone you over 12 hours later. Problem is, once again, they do not listen to instructions and call me at work, when I have told them REPEATEDLY, to contact me after 17:30, as that is the only time I will be at home and near my router. STAY AWAY people.
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Home-Connect's replyOfficial
22 Nov 2024, 10:21Dear Michael, I am truly sorry to hear about the ongoing issues you have been experiencing with our service. Your feedback is valuable to us, and I apologize for the inconvenience caused by our delayed response and lack of attention to your specific instructions. I completely understand your frustration and I want to assure you that an agent will be in contact shortly to assist.
Home-Connect's reply22 Nov 2024, 10:21
Official
Dear Michael, I am truly sorry to hear about the ongoing issues you have been experiencing with our service. Your feedback is valuable to us, and I apologize for the inconvenience caused by our delayed response and lack of attention to your specific instructions. I completely understand your frustration and I want to assure you that an agent will be in contact shortly to assist.