1 reviews | Active since Aug 2017
USELESS
Moved address and upgraded to a 200 up and 200 down line. Took FOREVER to install and activate line, problem number 1. Secondly, as soon as the service is up and running, very quick to charge a pro-rata fee and immediately invoice and after a week and a half of non stop calling and waiting on the line where they brag about their use of the WhatsApp number, the line cuts out and to no surprise no one ever answers the WhatsApp messages. The cheek comes in where my internet speed is at max 56mb down and 5 up!!! WHAT A JOKE!!!!! Eventually last week when wasting hours out of my work day to get hold of someone, I got through to a lady who said she would get a technician to call immediately which he didn't. I called again the following day to ask where my call back was, to no surprise once again, they say "a technician is looking into it"
Here we go on a Monday morning me on the line with 4 different people, 47 minutes out of MY work day trying to sort this out.
Useless, useless, USELESS!!!!!!!
We at Home Connect want to sincerely apologise for the experience you have had with us.
An agent will be in contact with you shortly, the team is working on resolving this issue for you.
We appreciate your patience and thank you for bringing this issue to our attention .
Please expect a call from one of our agents with feedback.
We at Home Connect want to sincerely apologise for the experience you have had with us.
An agent will be in contact with you shortly, the team is working on resolving this issue for you.
We appreciate your patience and thank you for bringing this issue to our attention .
Please expect a call from one of our agents with feedback.
We at Home Connect are truly apologetic over the continued experience that you have had. We are disappointed that your situation has not been resolved. Please note that we will be putting measures in place to ensure that this does not happen again. We believe that one of our agents have been in contact with you.
Kind regards,
Home Connect.
We at Home Connect are truly apologetic over the continued experience that you have had. We are disappointed that your situation has not been resolved. Please note that we will be putting measures in place to ensure that this does not happen again. We believe that one of our agents have been in contact with you.
Kind regards,
Home Connect.
We at Home Connect would like to again apologise. We are disappointed to hear that you have had this experience. Please expect a call from us shortly.
We at Home Connect would like to again apologise. We are disappointed to hear that you have had this experience. Please expect a call from us shortly.