KM
Karabo M
1 reviews | Active since Aug 2020
01 Jul 2024, 10:33
Useless
I’m utterly disappointed with the service I’m receiving from Home connect. I have been without Internet connect since 26 June till now. I have spent so much money on data. My family is miserable. I have been calling daily but still my issue is not getting sorted out and still no internet connection, can you have my issue resolved today.
Helpful (0)
Replies (7)0
Replies (7)
Home-Connect's replyOfficial
01 Jul 2024, 10:39Dear valued customer, I am truly sorry to hear about the ongoing issue you are facing with your internet connection since 26th June. I completely understand the frustration and inconvenience this has caused you and your family case . Rest assured, we will do our utmost to rectify the situation promptly and provide you with the internet connection you deserve. Kindy note an agent will be in contact shortly to assist.
Home-Connect's reply01 Jul 2024, 10:39
Official
Dear valued customer, I am truly sorry to hear about the ongoing issue you are facing with your internet connection since 26th June. I completely understand the frustration and inconvenience this has caused you and your family case . Rest assured, we will do our utmost to rectify the situation promptly and provide you with the internet connection you deserve. Kindy note an agent will be in contact shortly to assist.
KM
Karabo M's updateReviewer Update
01 Jul 2024, 11:42It’s been over and hour and no agent has contacted me
KM
Karabo M's update01 Jul 2024, 11:42
Reviewer Update
It’s been over and hour and no agent has contacted me
KM
Karabo M's updateReviewer Update
01 Jul 2024, 14:58My issue is still not resolved. Clearly you don’t value me as a customer I must move to a new service provider
KM
Karabo M's update01 Jul 2024, 14:58
Reviewer Update
My issue is still not resolved. Clearly you don’t value me as a customer I must move to a new service provider
Home-Connect's replyOfficial
01 Jul 2024, 15:06Dear Karabo, I apologize for the delay in resolving your issue and the frustration it has caused you. Your feedback is valuable to us, and we sincerely apologize for any inconvenience caused. Rest assured, we are escalating your case and will ensure that an agent contacts you promptly to address your concerns. Thank you for your patience.
Home-Connect's reply01 Jul 2024, 15:06
Official
Dear Karabo, I apologize for the delay in resolving your issue and the frustration it has caused you. Your feedback is valuable to us, and we sincerely apologize for any inconvenience caused. Rest assured, we are escalating your case and will ensure that an agent contacts you promptly to address your concerns. Thank you for your patience.
KM
Karabo M's updateReviewer Update
01 Jul 2024, 15:42Still waiting for an agent to contact me
KM
Karabo M's update01 Jul 2024, 15:42
Reviewer Update
Still waiting for an agent to contact me
KM
Karabo M's updateReviewer Update
02 Jul 2024, 09:45Day 7 and still no internet connection. I’ve been speaking to Muzi And Banele who clearly don’t know what they’re doing. I’m not getting any positive feedback I’m just being told the same thing over and over again.
KM
Karabo M's update02 Jul 2024, 09:45
Reviewer Update
Day 7 and still no internet connection. I’ve been speaking to Muzi And Banele who clearly don’t know what they’re doing. I’m not getting any positive feedback I’m just being told the same thing over and over again.
KM
Karabo M's updateReviewer Update
02 Jul 2024, 09:47Next I’m going on X (twitter) with my frustrations.
KM
Karabo M's update02 Jul 2024, 09:47
Reviewer Update
Next I’m going on X (twitter) with my frustrations.