Useless

unable to logg on to app, says incorrect password. try resetting password- never receive the email to reset. cant log on to the web ( reach) incorrect password - cant change same reason as above. was able to log in to customer portal ( different from the reach portal) but this portal states i have no existing orders ( ive been with them for almost 2 years). im trying to upgrade my speed and its so frustrating , at this point ill just cancel and get different provider and upgrade with them. also if you have issues with the line ( speed slow or network down) they are useless , the app (when i was able to logg in) is useless , whatsapp useless , every single issue i have had over these 2 years was resolved because i contacted the provider ( vumatel) directly myself as all i got from Home-connect was they are looking into it, or they assume its a broad network outage, its really poor service. i wrote this to complain about the not logging in issue and now realize i really should just change provider.